Refund policy

Refund and Return Policy

Last updated: September 9, 2026

Unused products

Unused, uninstalled, and unaltered products may be returned within 45 days after delivery. Items must be in their original condition and include their original packaging when reasonably available.

To request a return, email orders@foundrynorthgolf.com with the order number, the item being returned, and the reason for the return. Do not send a return until instructions have been provided.

First-Grip Guarantee

One installed grip per order is eligible for a refund of that grip’s purchase price when the request is made within 45 days after delivery. This allows a customer to install and evaluate one grip before installing the remainder of the order. Additional installed grips are not returnable for preference or change-of-mind reasons.

Ferrules and altered products

Ferrules that have been installed, turned, sanded, polished, cut, or otherwise altered are not returnable for preference or change-of-mind reasons. Other products that have been materially altered are also not returnable, except when the product was damaged, defective, or incorrect when received.

Damaged, defective, or incorrect products

Inspect the order after delivery and contact orders@foundrynorthgolf.com promptly if an item is damaged, defective, missing, or incorrect. Include the order number and photographs when reasonably possible. When Foundry North Golf made the error or the product arrived damaged or defective, we will provide an appropriate replacement or refund and cover reasonable return or reshipment costs.

Return shipping and original shipping charges

Customers are responsible for return-shipping costs for approved preference or change-of-mind returns. Original outbound shipping charges are not refundable unless Foundry North Golf made an error, the product arrived damaged or defective, or applicable law requires otherwise. We do not charge a restocking fee.

Refunds

We will notify the customer after an approved return is received and inspected. Approved refunds will be issued to the original payment method. Financial institutions may require additional time to post the refund.

Exchanges

The fastest way to obtain a different item is to return the eligible original item and place a new order. Contact us before returning anything so we can confirm eligibility and instructions.

Preorder cancellations

An unshipped preorder may be canceled for a full refund by emailing orders@foundrynorthgolf.com with the order number. If a preorder has already shipped, the standard return rules apply.

Nothing in this policy limits rights that cannot be excluded under applicable law.